mainpragmatic Terms of Use
At mainpragmatic, we provide an online entertainment service available where local law permits. This page outlines what we do, what you can expect from us, and how we work together to keep your account safe. We serve users across supported jurisdictions with a platform that brings slot games, live-dealer tables, Football betting, and esports markets together on a single account.
Our terms are written in plain language because we believe you should understand exactly what happens when you join mainpragmatic. We cover account opening, how deposits and withdrawals work, what bonuses are available to you, and how we resolve disputes if they arise. Every policy we describe here reflects what we actually do, day to day, across our platform.
How We Serve You on mainpragmatic
When you open an account on mainpragmatic, you join a platform licensed to operate where local law permits. We ask for basic information—your name, date of birth, email, and contact details—to keep your account protected and compliant with local rules. Verification happens through a process called KYC (Know Your Customer); we may request documents like a national ID or proof of address. This step protects both you and us by confirming that your account belongs to you alone.
Our mainpragmatic platform supports several payment methods across Indonesia. You can fund your account through DANAe-walletmobile bankinglocal payment, online payment, e-walletor bank transfers via mobile banking, local payment, online payment, and e-wallet. Each method processes deposits within a few minutes on mainpragmatic. Withdrawals are routed back to the same payment method you used to deposit; this protects against fraud and keeps your funds secure.
Account protection on mainpragmatic
We encrypt your data and store passwords securely. We never share your payment details with third parties. When you close your account, we retain your transaction history for compliance purposes.
Bonuses and tournaments are a core part of our mainpragmatic service. We offer daily and weekly tournament schedules on our slot games—Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, and Mahjong Ways—where you compete alongside other users. These are scheduled events described as tournaments, not games with fixed jackpots. If you receive a welcome bonus or promotional credit, the terms attach to that bonus; you'll see the wagering requirement and conditions before you accept it.
Live-dealer tables on mainpragmatic include blackjack, roulette, baccarat, and Dragon Tiger streamed from our studios. Football betting covers major leagues and local tournaments like Liga 1 and Piala AFFEsports markets cover Mobile Legends, Free Fire, and PUBG Mobile. All games and markets are subject to local law; if your jurisdiction does not permit a particular game, we do not offer it to you.
Our Commitments and Dispute Resolution
We at mainpragmatic commit to fair play and transparent operations. Our slot games use certified random-number generators audited by independent bodies; we publish game details on each game page. Live-dealer tables are streamed in real time with no delays between user action and the dealer response. If you believe you have encountered an error or unfair outcome, our customer support team investigates within one business day.
We operate mainpragmatic to be a trustworthy service where you can place bets and play games with confidence in our systems and our support.
Disputes are handled fairly and without delay. If you disagree with an account closure, a bonus denial, or a transaction outcome, we review the facts and respond in writing. You have the right to request a full refund if we have breached our terms. If you believe mainpragmatic has violated local law, you may escalate your complaint to the relevant authority in your jurisdiction.
We reserve the right to close your account if you breach these terms—for example, if you use multiple accounts, attempt to access the platform from a restricted jurisdiction, or engage in fraudulent activity. Before we close your account, we notify you of the breach and give you time to respond. When you close your own account, we process any outstanding withdrawals and provide a full account statement.
These terms apply to all users of mainpragmatic. We may update them from time to time; we notify you of material changes by email. Your continued use of mainpragmatic after an update means you accept the new terms. If you have questions about these terms or how mainpragmatic operates, please reach out to our support team, available daily during business hours.