mainpragmatic Platform Privacy Notice

What We Collect on mainpragmatic

When you open an account on mainpragmatic, we ask for your name, email address, date of birth, and phone number. We collect this information to verify your identity and comply with local regulations. During account verification—a process we call KYC (Know Your Customer)—we may request a copy of your national ID, passport, or proof of address. We keep these documents securely and use them only to confirm that you are who you say you are.

We also collect information about how you use mainpragmatic. When you deposit money through DANAe-walletmobile bankinglocal payment, online payment, e-wallet, or bank transfer via mobile banking, local payment, online payment, or e-wallet, we record the transaction date, amount, and payment method. We track which games you play, which bets you place on Football markets or Piala AFF fixtures, and how long you stay logged in. This helps us understand how our platform works and spot any unusual activity that might indicate fraud.

We collect your IP address and browser information when you visit mainpragmatic. This helps us prevent fraud, protect against unauthorised access, and improve site performance. We use cookies—small files stored on your device—to remember your preferences and keep you logged in. You can control cookies through your browser settings; blocking them may limit some features on mainpragmatic.

How We Use Your Data

We use your information to run mainpragmatic safely and legally. Your name and ID verify that you own the account. Your email and phone number allow us to contact you about account changes, deposits, withdrawals, and tournament results. Your payment history helps us detect fraud and comply with anti-money-laundering rules. We analyse your gameplay and betting patterns to improve our slot games and live-dealer tables, but only in aggregate form—we never share individual behaviour details with marketers.

Our mainpragmatic support team may access your account data only when you request help. If you report a problem with a withdrawal, we review your transaction records to resolve it. We never use your data to profile you for marketing purposes beyond our own platform. We do not sell your email, phone, or identity to data brokers.

Your Rights and Our Commitments on mainpragmatic

We operate mainpragmatic to protect your data and respect your privacy in every interaction.

You have the right to access your data on mainpragmatic. You can request a copy of everything we hold about you by contacting our support team. You can also ask us to correct inaccurate information or delete your account and associated data, though we may retain transaction records for legal reasons. We process these requests within 30 days.

We share your data only when we must. Our payment processors—the companies that handle DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet transfers—receive only the information needed to process your transaction. Our hosting provider stores our servers and has access to encrypted account data but cannot read it. We may share information with law enforcement if legally required or to prevent fraud. We never share your data with other gambling platforms, affiliate marketers, or social networks without your explicit permission.

Our mainpragmatic platform uses standard security practices. We encrypt data in transit and at rest. We limit staff access to your information on a need-to-know basis. We run regular security audits and update our systems to address emerging threats. However, no system is perfect; if we discover a data breach, we notify affected users and relevant authorities within the time required by law.